Thursday, July 2, 2009

ITIL v3 : Service Lifecycle

In ITIL v3, the service lifecycle has been categorised into five core books. Thoses are :
  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

MAPPING : ITILv2 to ITILv3

The 12 processes of the original ITILv2 are all categorised in the five new core ITIL books of the ITIL Lifecyle Publication Suite. The picture below maps those processes to the new books and identifies where the topic is dealt with primarily to the process.

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