- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
MAPPING : ITILv2 to ITILv3
The 12 processes of the original ITILv2 are all categorised in the five new core ITIL books of the ITIL Lifecyle Publication Suite. The picture below maps those processes to the new books and identifies where the topic is dealt with primarily to the process.
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