ITIL v3 : Objectives & Values

Objective of the Service Strategy phase :

1. Turning service management into strategic assets to help organization achieve their goals.
2. Determine the nature and type of service offered. Determining how it differ from competing services .
3. Creating value for customer and stakeholders.
4. Define service quality. Determining how to deliver and improve it .
5. Determining where and when to make strategic investments.

Value :

1. It is effectively and efficiently used to develop strategies objective.
2. It help IT organisation to develop and maintain the advantage of being reliable and valuable service provider.

Objective of the Service Design phase :

1. Design process that ensure efficiency and effectiveness.
2. Design stable infrastructure that can be built further or developed without compromising time or cost constraint.
3. Recognizing and controlling risk.
4. Design measurement methods to evaluate the success of the design process.

Value :

1. Reduced Total Cost of Ownership(TCO).
2. Improved in quality and consistency of service.
3. Improved IT governance.

Objective of the Service Transition phase :

1. Selecting resource and capacity
2. Controlling visible errors an anticipating risk.
3. Meeting service requirements and constraints.
4. Meeting customer expectations.

Value :

1. Ability to predict the service levels for the service,and to reduce variation.
2. Ability to meet business and governance compliance requirements
3. Skills to prevent service outages,disruptions, or reworks.

Objective of the Service Operation phase :

1. Continually maintaining the technology that accompanies the service
2. Ensuring everyday operation are properly conducted and controlled
3. Continually monitoring the performance, conducting assessments, and gathering information.

Service operation provides value to the Customer. It validates all the previous phases where the service was planed, designed and improvement are realized. Theses all are monitored in the service operation phase.

Objective of the Continuous Service Improvement phase :

1. Improve overall IT service quality
2. Ensuring customer satisfactions while maintaining cost effectiveness.
3. Ensuring quality of the management method used.

Value :

1. Improvement
2. Benefits
3. Return on Investment(ROI)
4. Value on Investment(VOI)